Shipping Policy

Thank you for choosing to purchase my books! Below is important information regarding shipping and delivery. Please read carefully to understand how your order will be processed and delivered.

Order Processing

All orders for physical books are processed through Payhip. Once your order is confirmed, the book(s) will be printed and fulfilled by Bookvault, our trusted printing and distribution partner. Bookvault ensures the quality printing of your books and manages all aspects of packaging and shipping.

Shipping Times

Bookvault prints each book on demand, which means there is a production time before the book is shipped. Typically, this takes 3 to 5 business days. After printing, the estimated shipping times are as follows:

  • UK Orders: 2 to 5 business days

  • EU Orders: 3 to 7 business days

  • International Orders (Including US and Canada): 7 to 14 business days

Please note that these times are estimates, and unforeseen delays, such as customs or local postal service delays, may extend delivery time.

Shipping Costs

Shipping costs are calculated based on your location and the size of your order. These costs will be displayed during checkout on Payhip before you finalize your purchase. Shipping rates vary depending on the destination and weight of the package.

Tracking Information

Once your order has been printed and shipped, you will receive a notification with tracking details, so you can monitor the delivery progress.

International Shipping

We offer international shipping to most countries. However, customers are responsible for any customs duties, taxes, or fees that may be required upon delivery. Please check with your local customs office for more information.

Lost or Damaged Items

If your book arrives damaged or does not arrive within the expected delivery window, please contact me within 30 days of the shipping date. We will work with Bookvault to resolve the issue, whether that involves resending the book or offering a refund.

Changes or Cancellations

Due to the print-on-demand nature of our books, cancellations or changes to your order must be made within 24 hours of purchase. After this period, your order will be processed, and changes may not be possible.

Contact Us

For any further questions regarding your order or shipping, feel free to reach out to me at contact@mattwrightauthor.com.